Privacy policy

Last updated: July 26, 2026

Soltari Brands LLC, a Florida limited liability company doing business as VaultMoto (“VaultMoto,” “we,” “us,” or “our”), operates this store and website, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”).

VaultMoto is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, retain, and disclose your personal information when you visit or use the Services, create a customer account, make a purchase or other transaction, request information, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably be connected to you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact information

Your name, email address, telephone number, billing address, shipping address, and other contact details you provide.

Payment and transaction information

Your chosen payment method, billing information, card type, limited payment-card details such as the last four digits, transaction amount, payment status, payment confirmation, refund information, and other transaction details.

Payments are processed through Shopify Payments and its payment-processing partners. We generally do not directly receive or store your complete payment-card number or card security code.

Customer-account information

Your name, email address, telephone number, saved addresses, account preferences, order history, profile information, store-credit balance, and information used to authenticate access to your customer account.

Customer accounts may use passwordless authentication, such as a one-time verification code or verification link sent to your email address.

Shopping and transaction information

Products you view, save, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your previous transactions and product interests.

Communications

Information you include when you contact us through email, a contact form, customer-support tools, Shopify communication features, or live chat if that feature is made available.

Device and usage information

Information about your device, browser, network connection, approximate location, IP address, unique identifiers, referring website, and how and when you navigate or interact with the Services.

Store-feature information

Depending on the features available on the Services, we may collect information when you save products, use a wishlist, submit a product review, request a back-in-stock notification, complete a contact form, or use live chat.

This information may include your email address, message content, product interests, review content, rating, notification preferences, account information, order information, and verification status.

Sensitive personal information

Our Services sell ordinary motorcycle products and accessories and are not intended to collect sensitive personal information, such as health information, biometric information, government identification documents, or criminal-record information.

Please do not submit sensitive personal information through contact forms, reviews, email, live chat, or other communications unless we specifically request it for a lawful and necessary purpose.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you create an account, place an order, request a notification, submit a form or review, contact us, or otherwise provide information.
• Automatically through cookies, pixels, analytics tools, and similar technologies when you visit or use the Services.
• From Shopify and service providers that provide technology, payment processing, analytics, fulfilment, delivery, fraud prevention, hosting, and customer-support services.
• From shipping carriers, business partners, and other third parties involved in fulfilling your transactions or providing requested services.

HOW WE USE PERSONAL INFORMATION

We may use your personal information for the following purposes.

Providing and improving the Services

We use personal information to:

• Process payments and transactions.
• Fulfil and deliver orders.
• Create and manage customer accounts.
• Maintain order histories and store-credit balances.
• Provide requested product features.
• Process returns, refunds, exchanges, and cancellations.
• Send order, account, security, and delivery notifications.
• Remember your preferences.
• Improve our products, website, customer experience, and Services.
• Provide customer support.
• Prevent and resolve technical problems.

Google Analytics

We use Google Analytics 4, provided by Google LLC, to help us understand how visitors use and interact with the Services.

Google Analytics may process information such as device and browser information, IP address, approximate location, referring source, pages and products viewed, ecommerce interactions, and purchasing activity.

Google Analytics uses cookies and similar technologies to generate reports about website activity. Where required by applicable law, non-essential analytics cookies are activated only after you provide consent through our cookie banner.

You may withdraw or change your consent through the cookie-preference settings available on the Services.

Google may process information in countries outside the country where you reside and processes information in accordance with Google’s own privacy practices.

Email marketing

If you choose to receive marketing emails through checkout or the customer-account sign-in process, we may use your name, email address, marketing-consent status, purchase history, product interests, and interactions with our emails to send promotions, news, and product recommendations.

We use Shopify Email and other Shopify communication tools to create, manage, and send these communications.

Shopify may process information concerning email delivery and interaction, such as whether an email was delivered, opened, or clicked.

You may unsubscribe at any time by selecting the unsubscribe link included in a marketing email or by contacting us at support@vaultmoto.com.

Unsubscribing from marketing emails does not prevent us from sending non-promotional communications concerning your account, orders, deliveries, returns, security, or customer-service requests.

We do not currently use SMS marketing.

Customer communications

We use Shopify’s communication tools to manage customer inquiries and service-related messages.

When you contact us, Shopify may process information such as your name, email address, message content, order information, and other details you choose to provide.

We use this information to respond to inquiries, provide support, and manage communications relating to accounts, orders, returns, deliveries, products, and other Services.

Product-availability notifications

If you request a back-in-stock or product-availability notification, we may use your email address, the relevant product information, and your notification preferences to send the requested email.

These notifications are related to your specific request and are separate from general marketing emails.

Product reviews

If product reviews are available and you submit a review, we may process your review content, rating, product information, account or order information, and verification status.

We may review, moderate, refuse, edit for formatting, or remove reviews before or after publication when reasonably necessary to prevent fraud, spam, unlawful or abusive content, or violations of our policies.

Published reviews will not display your full name or direct contact information.

Wishlist information

If wishlist features are available, we may retain information about products you save to provide and maintain the wishlist feature.

Security and fraud prevention

We use personal information to authenticate accounts, protect payments, detect and investigate suspected fraud or illegal activity, secure the Services, protect customers, and maintain the safety and integrity of our business.

Legal and business purposes

We may use personal information to:

• Comply with legal, tax, accounting, and regulatory requirements.
• Respond to valid legal processes or government requests.
• Investigate or defend legal claims.
• Enforce our terms and policies.
• Resolve disputes.
• Protect our rights and the rights of customers and other persons.

LEGAL BASES FOR PROCESSING

If you are located in the European Economic Area or the United Kingdom, we process your personal information under one or more of the following legal bases:

Performance of a contract

We process information where necessary to process payments, fulfil and deliver orders, provide customer accounts, handle returns or refunds, and provide Services you request.

Consent

We rely on consent where required to send marketing emails or activate non-essential analytics cookies and similar technologies.

You may withdraw your consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Legitimate interests

We may process information where necessary for our legitimate interests in providing customer support, improving and securing the Services, preventing fraud, maintaining appropriate business records, and understanding how customers use our store, provided those interests are not overridden by your rights and freedoms.

Legal obligations

We process information where necessary to comply with tax, accounting, regulatory, law-enforcement, and other legal requirements.

Legal claims

We may process information where necessary to establish, exercise, or defend legal claims, enforce agreements, and resolve disputes.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties for legitimate business purposes, including the following.

Shopify

We disclose information to Shopify, which hosts and supports the Services and provides customer-account, payment, communication, analytics, privacy, and ecommerce functionality.

Payment processing

We disclose information necessary to process and manage payments to Shopify Payments and its payment-processing, banking, fraud-prevention, and card-network partners.

These providers may use the information to authorize transactions, complete payments, prevent fraud, process refunds, and handle payment disputes.

Fulfilment and delivery

We disclose the personal information necessary to fulfil and deliver orders to third-party fulfilment providers and shipping carriers, including DHL and FedEx.

This information may include your name, shipping address, email address, telephone number, order details, delivery instructions, customs information, and tracking information.

These providers use the information to prepare, ship, track, and deliver orders, handle applicable customs or import requirements, and provide delivery-related support.

Analytics providers

We disclose or permit the collection of certain device, usage, and transaction information by Google Analytics for website measurement and analytics, subject to applicable consent requirements.

Business and legal disclosures

We may disclose information:

• When you direct or authorize us to do so.
• To comply with legal obligations, court orders, subpoenas, warrants, or valid government requests.
• To investigate fraud, security incidents, or violations of our policies.
• To protect our rights, property, customers, employees, or other persons.
• In connection with a merger, acquisition, financing, restructuring, sale of assets, insolvency, or similar business transaction.

RELATIONSHIP WITH SHOPIFY

The Services are hosted and supported by Shopify.

Information you submit through the Services is transmitted to and processed by Shopify and its service providers, which may be located in countries other than the country where you reside.

We use Shopify features, including Shopify Network Intelligence, that may use information obtained from your interactions with our store, other merchants, and Shopify to provide, protect, personalize, and improve Shopify services and merchant features.

For certain processing involving Shopify’s enhanced services, Shopify may independently determine how and why personal information is processed and may be responsible for responding to requests concerning that processing.

You can learn more by reviewing the Shopify Consumer Privacy Policy at:

https://privacy.shopify.com/en

You may also submit certain Shopify-related privacy requests through the Shopify Privacy Portal:

https://privacy.shopify.com/

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies and similar technologies to operate the Services, remember preferences, maintain account and cart functionality, prevent fraud, analyze website activity, and provide permitted personalization.

Where required, non-essential cookies are used only after you provide consent.

You may accept, reject, or manage non-essential cookies through the cookie banner or privacy-preference controls available on the Services.

Disabling certain cookies may affect how some parts of the Services function.

TARGETED ADVERTISING AND DATA-SHARING CHOICES

We do not sell personal information in exchange for money.

However, certain disclosures or uses of information by Shopify or other technology providers may be considered “selling,” “sharing,” or targeted advertising under some U.S. state privacy laws.

Where applicable, you may opt out through the Data sharing opt-out page available on our store.

If you visit the Services with the Global Privacy Control preference signal enabled, we will process the signal as an opt-out request where required by applicable law and where the signal can be detected and applied.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites, apps, or platforms operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party services. You should review their privacy policies and terms before providing information to them.

The inclusion of a third-party link does not necessarily mean that we endorse that third party.

CHILDREN’S DATA

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at support@vaultmoto.com so that we can take appropriate steps to delete it.

SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security method, electronic transmission, or storage system is completely secure. We cannot guarantee absolute or perfect security.

Please do not send sensitive or confidential information through unsecured communication channels.

DATA RETENTION

We retain order, payment, transaction, tax, accounting, refund, and chargeback records for up to seven years after the relevant transaction, or longer where required by applicable law.

Customer-account information may be retained while the account remains active and afterward until it is deleted, anonymized, or no longer reasonably necessary, subject to legal-retention requirements.

Ordinary customer-support communications and contact-form submissions are generally retained for up to two years after the relevant matter is closed.

Product reviews may be retained while they remain published and for a reasonable moderation or dispute period afterward.

Wishlist information may be retained until you remove the saved products, delete your account, request deletion, or the information is no longer reasonably necessary.

Product-availability requests may be retained until the notification is sent, the request is cancelled, or the information is no longer needed.

Marketing-consent and unsubscribe records may be retained as necessary to document and respect your communication preferences.

We may retain information for longer where reasonably necessary to resolve disputes, prevent fraud, enforce agreements, defend legal claims, or comply with legal obligations.

When information is no longer required, we may delete, anonymize, or de-identify it.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Receive a portable copy of certain information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain sharing or targeted-advertising practices.
• Appeal a decision concerning a privacy request where applicable.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise your rights, contact us at:

support@vaultmoto.com

We may need to verify your identity before completing a request.

We may retain certain information where necessary for tax, accounting, fraud prevention, dispute resolution, legal claims, or other legal requirements.

We will not discriminate against you for exercising a privacy right.

Where permitted by law, you may appoint an authorized agent to submit a request on your behalf. We may require evidence that the agent has authority to act for you and may also verify your identity directly.

MARKETING PREFERENCES

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email or contacting us at support@vaultmoto.com.

After unsubscribing, you may still receive non-promotional communications concerning your orders, account, transactions, deliveries, returns, security, or customer-support requests.

COMPLAINTS

If you have a complaint concerning how we process personal information, please contact us at support@vaultmoto.com.

Depending on where you live, you may also have the right to lodge a complaint with your local data-protection or privacy authority.

INTERNATIONAL TRANSFERS

We, Shopify, and our service providers may transfer, store, and process personal information outside the country where you reside, including in the United States.

Where required, transfers from the European Economic Area or United Kingdom will be supported by recognized legal safeguards, such as applicable adequacy decisions, the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, or another legally recognized transfer mechanism.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, legal requirements, or other operational reasons.

When we update it, we will post the revised version on the Services and update the “Last updated” date. We will provide additional notice where required by applicable law.

CONTACT

For questions about this Privacy Policy, our privacy practices, or your privacy rights, contact us by email at:

support@vaultmoto.com

You may also contact us by mail at:

Soltari Brands LLC
Doing business as VaultMoto
7901 4th St N STE 300
Saint Petersburg, FL 33702
United States

For purposes of applicable data-protection laws, Soltari Brands LLC, a Florida limited liability company doing business as VaultMoto, is the controller of your personal information.